Would it be good to brush and floss 3 times a day? Maybe, but that could cause the tooth enamel wear off too. User training is like brushing and flossing. More frequently is better, to a certain point. We have to find a sweet spot where we get all the benefit while minimizing the potential damage.
All malware (including ransomware) enters your network almost exclusively through your email or web browsers. That means it is a USER vulnerability. The most effective method for reducing this risk is user education.
The other company’s training programs include a video and a quiz once a year. That’s like brushing but not flossing. Once a year. Clearly they need to increase the frequency and improve the mechanics of the system.